# WhatsApp group chats

When your number is connected with the **WhatsApp Business** option by scanning a QR code, the WhatsApp groups your number is in come into Mampu AI as conversations, next to your one-to-one chats. This page explains how they look and how they behave. It applies only to QR-connected numbers, not to **WhatsApp Cloud**. To connect a number this way, see [Connecting a WhatsApp inbox](/settings/connecting-a-whatsapp-inbox#two-ways-to-connect).

## How group messages appear

Each group is one conversation. Because many people write in the same chat, every message from a group member starts with a sender line naming their number and WhatsApp name, for example:

**+60 12 345 6789 - Name:**

## Reactions

When someone in a group reacts to a message with an emoji, the reaction appears in the conversation with the same sender line, so you can see who reacted.

A reaction is marked as a reaction, not a new message:

* Your Flow Agent doesn't treat a reaction as a new customer message.
* To stop reactions from starting a reply countdown, open **Settings → Reply SLA**, edit the SLA and turn on **Ignore emoji reactions**. See [Reply SLA](/settings/reply-sla).

## When your number leaves a group

When your number leaves a group, or is removed from it, the group's conversation is resolved automatically and this note appears in it:

*This WhatsApp number is no longer a member of the group, so the conversation was resolved*

Resolving the conversation stops its Reply SLA countdown, so no alert is raised for a group you can no longer reply to.

Other members joining or leaving the group changes nothing — the conversation stays as it is.

## Related

* [Connecting a WhatsApp inbox](/settings/connecting-a-whatsapp-inbox)
* [Reply SLA](/settings/reply-sla)
* [WhatsApp](/channels/whatsapp)

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Source: https://help.mampuai.com/channels/whatsapp-group-chats