# Everything you can do in a conversation

The Conversations screen packs a lot into a small space: a header, a More menu, a right-click menu on the list, a bar for working on several chats at once, a reply toolbar and a details panel. This page lists every action in one place so you can find the one you need. Each section links to the article that explains it in depth.

## In the conversation header

| Action | What it does |
| --- | --- |
| **Resolve** | Closes the conversation. It leaves the Open list and moves to Resolved. |
| **Reopen** | Brings a resolved or pending conversation back to Open. |
| **Mark as pending** (under the arrow next to Resolve) | Parks the conversation as waiting on your side, for example while you check with a colleague. |
| **Snooze** (under the same arrow) | Hides the conversation until **Next reply**, **Tomorrow**, **Next week**, or a time you type such as *in 1 hour*. It comes back to Open by itself. |
| Flow agent badge → **Resume flow agent** | Shows when an AI agent is paused on this chat and lets it carry on. |
| **Start WhatsApp call** / **Start call** | Appears on inboxes with calling switched on. |
| Lead badge, SLA pill, **Snoozed until** | Read-only signals: lead temperature, reply-time targets, and when a snooze ends. |
| Person icon at the right edge | Opens or closes the **Contact** details panel. |

See [Labels, priority and status](/conversations/labels-priority-and-status).

## In the More menu (⋯ in the header)

| Action | What it does |
| --- | --- |
| **Block Contact** / **Unblock Contact** | Blocks the person behind the conversation. Their open conversations resolve on their own and new messages from them stay out of your queue. Unblock to let them through again. |
| **Pin conversation** / **Unpin conversation** | Keeps the chat at the top of the list for everyone, up to three at a time. |
| **Keep history separate** / **Share history again** | Decides whether this conversation shows the customer's messages from your other inboxes. |
| **Send Transcript** | Emails a copy of the conversation to the customer, to the assigned agent, or to any address you type. |

See [Seeing a customer's history across channels](/conversations/customer-history-across-channels) and [Pinning conversations](/conversations/pinning-conversations).

## Right-click a conversation in the list

| Action | What it does |
| --- | --- |
| **Mark as read** / **Mark as unread** | Changes the unread marker without opening the chat. |
| **Pin conversation** / **Unpin conversation** | Same as the header. |
| **Mark as resolved**, **Reopen conversation**, **Mark as pending**, **Mark as spam** | Changes the status in place. Spam conversations move to the **Spam** list. |
| **Snooze** → **Until next reply** / **Until tomorrow** / **Until next week** | Snoozes without opening the chat. |
| **Priority** → **None**, **Urgent**, **High**, **Medium**, **Low** | Sets the priority flag. |
| **Assign label** | Ticks or unticks labels. |
| **Assign agent**, **Assign team** | Routes the conversation. |
| **Delete conversation** | Removes the conversation for good. Administrators only, with a confirmation. |
| **Open in new tab**, **Copy conversation link** | For sharing a chat with a teammate. |

## Several conversations at once

Hover over a conversation, tick the box on its avatar, repeat on the others, and a bar appears at the bottom of the list.

| Action | What it does |
| --- | --- |
| **{n} selected**, **Clear** | Shows the count and drops the selection. |
| **Assign agent**, **Assign team** | Routes all selected chats. Choose **None** to unassign; you confirm first. |
| **Assign labels**, **Remove labels** | Adds or removes labels on all of them. |
| **Change status** → Resolve, Pending, **Snooze** | Changes status for all of them. |

Only the conversations visible on the current page are selected, so scroll or filter first if you want more.

## In the reply box

| Control | What it does |
| --- | --- |
| **Reply** / **Private Note** tabs | Message the customer, or leave a note only your team sees. |
| **Show emoji selector**, **Attach files** | Add an emoji or a file. You can also drag a file onto the box. |
| **Record audio** | Records a voice note and sends it as audio. |
| **Enable signature** / **Disable signature** | Adds your personal signature to the reply. Set the text under your profile settings. |
| **Whatsapp Templates** | Picks an approved template, the only way to reply once the 24-hour window has closed. |
| **From** | Sends from another of your WhatsApp numbers. |
| Bot button | Asks the connected flow agent to reply to the latest customer message. |
| Keyboard | **Shift + Enter** for a new line, **/** for a canned response, **@** to mention a teammate in a note. |

See [Replying and adding private notes](/conversations/replying-and-private-notes).

## In the details panel

Click the person icon at the right edge of the thread to open the **Contact** panel: the contact card with **New message**, **Edit**, **Merge contact** and (for administrators) **Delete**; **Conversation Actions** with **Assigned Agent**, **Assigned Team**, **Priority** and **Conversation Labels**; **Conversation participants**; **Macros**; **Conversation Information**; **Contact Attributes**; **Contact Notes**; **Attachments**; **Previous Conversations**. See [The details panel beside a conversation](/conversations/contact-panel).

## Related

* [Managing Conversations](/conversations/managing-conversations)
* [Labels, priority and status](/conversations/labels-priority-and-status)
* [Assigning conversations to agents and teams](/conversations/assigning-conversations)
* [Replying and adding private notes](/conversations/replying-and-private-notes)
* [The details panel beside a conversation](/conversations/contact-panel)

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Source: https://help.mampuai.com/conversations/conversation-actions