# Pinning conversations

Pinning keeps a conversation at the top of the list, the way pinned chats work on your phone. Use it for the chats your team needs to keep an eye on: a deal about to close, a complaint everyone is watching, a customer you promised to call back. Pins are shared by your whole account, so when you pin a conversation your teammates see it at the top too.

## Pin a conversation

1. In the conversation list, right-click the conversation and choose **Pin conversation**.
2. The conversation moves to the top of the list and shows a small pin icon.

![Right-click menu on a conversation with the Pin conversation option](../../.gitbook/assets/guides/pin-conversation-context-menu.jpg)

You can also pin from inside a conversation: open the **⋮** menu at the top right, next to **Resolve**, and choose **Pin conversation**.

## How pinned conversations are shown

Pinned conversations always sit above the rest of the list, whichever sort order you have chosen. When more than one is pinned, the most recently pinned comes first, so the block stays in the same order until you change it.

![Three pinned conversations at the top of the list, each with a pin icon](../../.gitbook/assets/guides/pinned-conversations-on-top.jpg)

A pin follows the conversation wherever it appears. A pinned conversation stays pinned when you resolve it, so it sits at the top of the **Resolved** list instead of the **Open** list. It shows at the top of **Mine**, **Unassigned** or **All** only when it belongs in that tab, and the same goes for inbox, team, label and folder views.

## Unpin a conversation

Right-click the pinned conversation and choose **Unpin conversation**, or open it and pick **Unpin conversation** from the **⋮** menu. It drops back to its usual place in the list.

![The menu at the top of an open conversation with the Unpin conversation option](../../.gitbook/assets/guides/unpin-conversation-header-menu.jpg)

## Up to three at a time

An account can have up to three pinned conversations. If all three slots are in use, pinning another shows a short message asking you to unpin one first. Nobody's pin is ever removed for you.

![Message shown when three conversations are already pinned](../../.gitbook/assets/guides/pin-limit-message.jpg)

Any agent who can see a conversation can pin or unpin it, so agree with your team on what the three slots are for.

## Related

* [Managing Conversations](/conversations/managing-conversations)
* [Labels, priority and status](/conversations/labels-priority-and-status)
* [Conversation folders explained](/conversations/conversation-folders-explained)

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Source: https://help.mampuai.com/conversations/pinning-conversations