# Who can open a file sent in a chat

Files your customers send, such as a CV, an IC or a receipt, stay private. A link to one of these files opens only for a teammate who is signed in to Mampu AI and can see the chat the file was sent in. Anyone else gets the sign-in page or a message that the file can't be opened.

## Opening a file link

![The message a teammate sees when they cannot see the chat the file was sent in](../../.gitbook/assets/guides/chat-file-no-access.jpg){ width="476" }

Your Flow Agent can save a customer's file as a link, for example in a Google Sheet column. To open it:

1. Click the link.
2. If you are not signed in, sign in to Mampu AI. You go straight on to the file.
3. The file opens when you can see its chat: you are an administrator, or the chat's inbox or team includes you.

A forwarded link works the same way, so it never opens the file for someone outside your workspace. Older links to chat files go through sign-in too.

**Note**: Inside a chat, files show and download as before. File links sent to your webhooks stop working after 7 days, and links in emails to customers after 30 days.

## When a file can't be opened

![The message shown when the file is gone or the link is cut short](../../.gitbook/assets/guides/chat-file-not-available.jpg){ width="476" }

| Message | What to do |
| --- | --- |
| **You don't have access to the chat this file was sent in.** | Ask an administrator of the workspace to add you to the chat's inbox. |
| **This file is no longer available, or the link is incomplete.** | The file was deleted, or part of the link is missing. Copy the whole link again. |

## Related

* [Connecting Google Sheets](/settings/connecting-google-sheets)
* [Warnings when a customer sends a risky file or link](/conversations/risky-file-and-link-warnings)
* [Managing Conversations](/conversations/managing-conversations)

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Source: https://help.mampuai.com/conversations/who-can-open-a-file-sent-in-a-chat