# Signing in and creating an account

Mampu AI runs in your browser at **chat.sapot.ai**. This page covers the doors in and out: creating an account, signing in, a forgotten password, the two-factor step, and the message you see when too many devices are signed in at once.

## Creating an account

Open **chat.sapot.ai/app/auth/signup** or click **create a new account** on the sign-in page.

![The sign-up page](../../.gitbook/assets/guides/sign-up-page.jpg)

1. Enter your **Email** and a **Password**. The password needs at least 6 characters with an uppercase letter, a lowercase letter, a number and a special character; the list under the field ticks off each rule as you type.
2. Pick your **Industry** and, if you like, your **Website or social page (optional)**. Mampu AI uses them to prepare a first AI agent for you.
3. Click **Create account**, or **Login with Google** to create the account with your Google login instead.
4. **Check your inbox**: we send a verification link to the address you gave. Click it to open your new workspace. Use **Resend verification email** if it has not arrived after a few minutes; check the spam folder too.

Your name is taken from your email address to start with; change it any time under your profile settings. The first screens after sign-up walk you through a short demo and the setup checklist; see [Completing the setup checklist](/getting-started/completing-the-setup-checklist).

Teammates do not sign up on their own. An administrator adds them under **Settings → Agents**, and they receive an invitation email with a link to set their password. See [Managing agents and teams](/settings/managing-agents-and-teams).

## Signing in

Open **chat.sapot.ai/app/login**.

![The sign-in page](../../.gitbook/assets/guides/sign-in-page.jpg)

* Enter your **Email** and **Password** and click **Login**, or click **Login with Google** if your account uses a Google login.
* If you belong to more than one workspace, you land in the last one you used; switch with the account switcher at the top of the sidebar.
* Your session stays signed in on that browser until you choose **Log out** from the menu behind your name, change your password, or revoke the session from another device.

## Forgot your password

1. On the sign-in page click **Forgot your password?**
2. Enter your **Email** and click **Submit**. If the address has an account, a reset link arrives by email.
3. Open the link, enter a **Password** and **Confirm password** under **Set new password**, and click **Submit**. You are signed in straight away, and other devices are signed out.

Changing a password from inside the dashboard works the same way under your profile settings; see [Your profile and notifications](/settings/profile-and-notifications).

## The two-factor step

If you switched on two-factor authentication, the sign-in page asks for a second check after your password: **Two-Factor Authentication**, **Enter your verification code to continue**.

* **Authenticator App**: type the 6-digit code shown in your authenticator app and click **Verify**.
* **Backup Code**: click **Try another verification method** and enter one of the backup codes you saved when you set it up. Each backup code works once.
* **Cancel and return to login** goes back without signing in. **Learn more about 2FA** opens a short help panel.

If you have lost both the authenticator app and the backup codes, ask an administrator of your workspace to contact support; nobody can read or reset your codes for you from inside the dashboard.

## Active session limit reached

Each login has a limit on how many devices can be signed in at the same time. When you hit it, the sign-in page shows **Active session limit reached** with the list of signed-in devices and when each one **Started**. Click **End** on the ones you no longer use, or **End all sessions**, then **Log in**. You can also tidy sessions at any time under **Active Sessions** in your profile settings.

## Signing in on your phone

The mobile app uses the same email and password. See [Using the mobile app](/getting-started/using-the-mobile-app).

## Related

* [Completing the setup checklist](/getting-started/completing-the-setup-checklist)
* [Your profile and notifications](/settings/profile-and-notifications)
* [Managing agents and teams](/settings/managing-agents-and-teams)
* [Using the mobile app](/getting-started/using-the-mobile-app)

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Source: https://help.mampuai.com/getting-started/signing-in-and-creating-an-account