# Mampu AI Docs Mampu AI is a conversational AI platform for chatbots, automation, and multi-channel messaging. This file indexes the product help documentation. For the product and company overview (pricing, industries, comparisons), see [Mampu AI](https://mampuai.com) — https://mampuai.com/llms.txt ## Introduction - [Welcome to Mampu AI](https://help.mampuai.com/) - [Finding Answer/Get Support](https://help.mampuai.com/introduction/finding-answer-get-support) ## Getting Started - [Getting Started with the Home Dashboard](https://help.mampuai.com/getting-started/getting-started-home-dashboard) - [Completing the setup checklist](https://help.mampuai.com/getting-started/completing-the-setup-checklist) - [Connecting your first channel](https://help.mampuai.com/getting-started/connecting-your-first-channel) - [Building your first AI agent](https://help.mampuai.com/getting-started/building-your-first-ai-agent) - [Navigating the dashboard](https://help.mampuai.com/getting-started/navigating-the-dashboard) - [Using the mobile app](https://help.mampuai.com/getting-started/using-the-mobile-app) ## Chatbot Basics - [Introduction](https://help.mampuai.com/chatbot-for-beginners/introduction) - [What is a chatbot?](https://help.mampuai.com/chatbot-for-beginners/what-is-a-chatbot) - [Channels](https://help.mampuai.com/chatbot-for-beginners/channels) - [Benefits & Importance](https://help.mampuai.com/chatbot-for-beginners/benefits-and-importance) - [Use Cases](https://help.mampuai.com/chatbot-for-beginners/use-cases) - [Define Your Objectives](https://help.mampuai.com/getting-started/define-your-objectives) ## Flow Agents - [Creating a Flow Agent](https://help.mampuai.com/flow-agents/creating-a-flow-agent) - [Building the conversation flow](https://help.mampuai.com/flow-agents/building-the-conversation-flow) - [Flow Agents and AI Knowledge](https://help.mampuai.com/flow-agents/flow-agents-ai-knowledge) - [Managing AI Knowledge](https://help.mampuai.com/flow-agents/managing-ai-knowledge) - [Product catalogue and recommendations](https://help.mampuai.com/flow-agents/product-catalogue-and-recommendations) - [Testing and connecting an agent](https://help.mampuai.com/flow-agents/testing-and-connecting-an-agent) - [How to Get the Best Results from Your AI Chatbot](https://help.mampuai.com/artificial-intelligence/openai-or-chatgpt/faq-ai-embedding/how-to-get-the-best-results-from-your-ai-chatbot) ## Calendar - [Setting up a calendar](https://help.mampuai.com/calendar/setting-up-a-calendar) - [Booking pages and the Schedule view](https://help.mampuai.com/calendar/booking-pages-and-the-schedule-view) - [Updating a booking when an agent reschedules](https://help.mampuai.com/calendar/agent-rescheduled-appointments) ## Blasting - [Blasting](https://help.mampuai.com/campaigns/campaigns) - [Creating and scheduling a blasting](https://help.mampuai.com/campaigns/creating-and-scheduling-a-campaign) - [WhatsApp blasting](https://help.mampuai.com/campaigns/whatsapp-campaigns) - [Live chat blasting](https://help.mampuai.com/campaigns/live-chat-campaigns) - [SMS and API blasting](https://help.mampuai.com/campaigns/sms-and-api-campaigns) - [Message Sequences](https://help.mampuai.com/campaigns/message-sequences) ## Conversations - [Managing Conversations](https://help.mampuai.com/conversations/managing-conversations) - [My Inbox](https://help.mampuai.com/conversations/my-inbox) - [Assigning conversations to agents and teams](https://help.mampuai.com/conversations/assigning-conversations) - [Labels, priority and status](https://help.mampuai.com/conversations/labels-priority-and-status) - [Lead temperature](https://help.mampuai.com/conversations/lead-temperature) - [Replying and adding private notes](https://help.mampuai.com/conversations/replying-and-private-notes) - [Forwarding messages](https://help.mampuai.com/conversations/forwarding-messages) - [Pinning conversations](https://help.mampuai.com/conversations/pinning-conversations) - [Conversation folders explained](https://help.mampuai.com/conversations/conversation-folders-explained) ## Contacts - [Managing Contacts](https://help.mampuai.com/contacts/managing-contacts) - [Creating and importing contacts](https://help.mampuai.com/contacts/creating-and-importing-contacts) - [Viewing and editing a contact](https://help.mampuai.com/contacts/viewing-and-editing-a-contact) - [Custom attributes and notes](https://help.mampuai.com/contacts/custom-attributes-and-notes) - [Searching, filtering and segments](https://help.mampuai.com/contacts/searching-filtering-and-segments) ## Reports - [Reports and Analytics](https://help.mampuai.com/reports/reports-and-analytics) - [Overview and live metrics](https://help.mampuai.com/reports/overview-and-live-metrics) - [Conversation, agent and team reports](https://help.mampuai.com/reports/conversation-agent-and-team-reports) - [CSAT and SLA reports](https://help.mampuai.com/reports/csat-and-sla-reports) - [Bot reports, flow submissions and exporting](https://help.mampuai.com/reports/bot-flow-submissions-and-exporting) - [Agent Reply Quality report](https://help.mampuai.com/reports/agent-reply-quality) ## Channel Guides - [Inboxes and channels](https://help.mampuai.com/settings/inboxes-and-channels) - [WhatsApp](https://help.mampuai.com/channels/whatsapp) - [Connecting a WhatsApp inbox](https://help.mampuai.com/settings/connecting-a-whatsapp-inbox) - [Registering a WhatsApp official (WhatsApp API) number](https://help.mampuai.com/settings/registering-a-whatsapp-official-number) - [Migrating an existing WhatsApp number to Mampu AI](https://help.mampuai.com/settings/migrating-an-existing-whatsapp-number) - [Creating WhatsApp message templates](https://help.mampuai.com/settings/creating-whatsapp-message-templates) - [The 24-hour reply window](https://help.mampuai.com/channels/whatsapp-reply-window) - [The free ad window](https://help.mampuai.com/channels/whatsapp-free-ad-window) - [Normal WhatsApp vs WhatsApp Cloud](https://help.mampuai.com/platform/connect-to-social-media-channels/normal-whatsapp-vs-whatsapp-cloud) - [Finding the receipt for conversational cost for WhatsApp API](https://help.mampuai.com/platform/connect-to-social-media-channels/normal-whatsapp-vs-whatsapp-cloud/finding-the-receipt-for-conversational-cost-for-whatsapp-api) - [WhatsApp account tips](https://help.mampuai.com/miscellaneous/whatsapp-ultimate-guide) - [How to request for review to unban their account](https://help.mampuai.com/miscellaneous/whatsapp-ultimate-guide/how-to-request-for-review-to-unban-their-account) - [How to warm up WhatsApp account](https://help.mampuai.com/miscellaneous/whatsapp-ultimate-guide/how-to-warm-up-whatsapp-account) - [How to delete WhatsApp Account](https://help.mampuai.com/miscellaneous/whatsapp-ultimate-guide/how-to-delete-whatsapp-account) - [TikTok](https://help.mampuai.com/channels/tiktok) - [Connecting a TikTok inbox](https://help.mampuai.com/settings/connecting-a-tiktok-inbox) - [Migrating your TikTok account to Mampu AI](https://help.mampuai.com/settings/migrating-tiktok-from-another-platform) - [TikTok Comment Replies](https://help.mampuai.com/settings/tiktok-comment-replies) - [Telegram](https://help.mampuai.com/platform/connect-to-social-media-channels/telegram) - [Facebook Automation](https://help.mampuai.com/channel-specific-automation-guide/facebook) - [Connecting a Facebook inbox](https://help.mampuai.com/settings/connecting-a-facebook-inbox) - [Facebook Comment Replies](https://help.mampuai.com/settings/facebook-comment-replies) - [Connecting a Flow Agent to your Facebook inbox](https://help.mampuai.com/settings/connecting-a-flow-agent-to-facebook) ## Help Center - [Help Center (Knowledge Base)](https://help.mampuai.com/help-center/help-center-knowledge-base) - [Creating a portal](https://help.mampuai.com/help-center/creating-a-portal) - [Writing and publishing articles](https://help.mampuai.com/help-center/writing-and-publishing-articles) - [Adding categories](https://help.mampuai.com/help-center/adding-categories) - [Locales and portal settings](https://help.mampuai.com/help-center/locales-and-portal-settings) ## Settings - [Account Settings](https://help.mampuai.com/settings/account-settings) - [Account (general) settings](https://help.mampuai.com/settings/account-general-settings) - [Monthly Active Contacts](https://help.mampuai.com/settings/monthly-active-contacts) - [Add-ons: extra contacts and agent seats](https://help.mampuai.com/settings/add-ons) - [Managing agents and teams](https://help.mampuai.com/settings/managing-agents-and-teams) - [Labels, attributes and automation](https://help.mampuai.com/settings/labels-attributes-and-automation) - [Sending automated messages with Automation](https://help.mampuai.com/settings/automation-send-message) - [Canned responses, macros and bots](https://help.mampuai.com/settings/canned-responses-macros-and-bots) - [Reply SLA](https://help.mampuai.com/settings/reply-sla) ## Integrations - [Integrations overview](https://help.mampuai.com/settings/integrations) - [Connecting Google Sheets](https://help.mampuai.com/settings/connecting-google-sheets) - [Inbound Webhooks](https://help.mampuai.com/settings/inbound-webhooks) - [How to get your OpenAI API key](https://help.mampuai.com/settings/how-to-get-your-openai-api-key) - [Creating a Claude API key and checking usage limits](https://help.mampuai.com/settings/creating-a-claude-api-key-and-checking-usage-limits) - [Creating a DeepSeek API key](https://help.mampuai.com/settings/creating-a-deepseek-api-key) ## Referral - [Referral programme](https://help.mampuai.com/settings/referral-program) ## AI Coding Agent - [Drive your Mampu AI account with an AI coding agent](https://help.mampuai.com/ai-agents/drive-your-account-with-an-ai-coding-agent) - [Create and manage your agent access keys](https://help.mampuai.com/ai-agents/create-and-manage-your-agent-access-keys) - [Connect Claude Code to your account](https://help.mampuai.com/ai-agents/connect-claude-code) - [First tasks to try with your AI agent](https://help.mampuai.com/ai-agents/first-tasks-to-try) - [What your AI agent can and can't do](https://help.mampuai.com/ai-agents/what-your-ai-agent-can-and-cant-do) - [Your monthly agent-action allowance](https://help.mampuai.com/ai-agents/your-monthly-agent-action-allowance) - [Curate your AI Knowledge with an agent](https://help.mampuai.com/ai-agents/curate-your-ai-knowledge) - [Prepare a WhatsApp blasting with AI (you send it)](https://help.mampuai.com/ai-agents/prepare-a-whatsapp-campaign) - [Troubleshooting your AI agent](https://help.mampuai.com/ai-agents/troubleshooting)