# TikTok Comment Replies

When someone comments on one of your TikTok videos, the comment arrives in your TikTok inbox as a conversation — and you can reply to it, by hand or automatically, without leaving Mampu AI. Replies are posted on TikTok publicly, nested under the original comment.

## Before you start

* Your TikTok account must be a **Business Account**. You can switch in the TikTok app under **Settings → Account → Switch to Business Account** — it's free.
* Connect the account in **Settings → Inboxes → Add Inbox → TikTok** and approve **all** the requested permissions. If you connected TikTok before comment support was available, disconnect and connect the inbox once more to grant the extra permissions.

## How comments appear

Each commenter gets their own conversation in the TikTok inbox, collecting their comments across your videos. Reply in the conversation and your message is posted on TikTok under their latest comment. Comment conversations have no reply deadline — direct messages, by contrast, close 48 hours after the customer's last message.

## Automatic replies

Go to **Settings → Inboxes → your TikTok inbox → Comment Replies** and add a rule:

* **Trigger keywords** — the rule fires when a comment contains any of these words. Use `*` to match every comment.
* **Video keywords** (optional) — limit the rule to videos whose caption contains these words, for example only your promo videos.
* **Public comment reply** — the reply text. Personalize it with `{{first name}}`, `{{last name}}` or `{{full name}}`.
* **Like the comment** — give matching comments a like from your account.

Rules are checked top to bottom and the first match wins — drag the cards to reorder them.

A few tips:

* Keep replies short and friendly, and vary the wording between rules — identical replies posted many times can be shown less prominently by TikTok.
* Comment replies are always public. To continue in private, invite the commenter to send you a DM — their message lands in the same TikTok inbox.

## Related

* [Inboxes and channels](/mampu-ai/settings/inboxes-and-channels)
* [Facebook Automation](/mampu-ai/channel-specific-automation-guide/facebook)

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Source: https://help.mampuai.com/mampu-ai/settings/tiktok-comment-replies