# Notices from Meta about your inbox

Meta watches every Facebook Page and WhatsApp API number it connects: a Page can be restricted, a number's quality rating can drop, a template can be rejected. Mampu AI turns each of those into a notice on the inbox, so you hear about it where you work instead of from a customer weeks later.

## Where a notice shows

![A red notice at the top of an inbox's Settings tab](../../.gitbook/assets/guides/meta-notices-red-banner.jpg){ width="900" }

* A small alert icon next to the inbox in the sidebar, red or yellow.
* A banner at the top of the inbox's **Settings** tab (**Settings → Inboxes**, then the inbox), with Meta's own words under **What Meta said**.
* An email to every administrator of your workspace, for red and yellow notices only.
* The **Notices from Meta** list at the bottom of the same tab, which keeps the history, grey entries included.

Red means messaging is affected now. Yellow means Meta has warned you and it gets worse if nothing changes. Grey entries are for your information only. Instagram inboxes show only the reconnect banner described below.

## What each notice means

![A yellow notice on a WhatsApp API number](../../.gitbook/assets/guides/meta-notices-yellow-banner.jpg){ width="900" }

| Notice | Colour | What to do |
| --- | --- | --- |
| **Facebook Page restricted by Meta** | Red | Open the Page in Meta Business Suite and resolve the violation Meta names. Messages may not be delivered until then. |
| **Facebook Page warned by Meta** | Yellow | Read the warning in Meta Business Suite before it becomes a restriction. |
| **Messaging blocked by Meta**, **Messaging policy warning from Meta** | Red, yellow | Fix the behaviour Meta names; a block lifts only when Meta lifts it. |
| **Facebook Page not found at Meta** | Red | The Page was deleted, unpublished or merged. Reconnect it, or connect the Page that replaced it. |
| **Messages from this Page cannot arrive** | Red | Meta stopped sending the Page's messages and comments to Mampu AI. Mampu AI retries every day; if the notice stays, reconnect the Page. |
| **Label sync needs Meta's Page Contact Terms** | Yellow | A Page admin creates the first label in the Meta Business Suite inbox and accepts the terms shown. See [Connecting a Facebook inbox](/settings/connecting-a-facebook-inbox). |
| **WhatsApp account restricted**, **disabled**, **rejected**, **deleted**, **WhatsApp access removed** | Red | Resolve it in WhatsApp Manager; for a removed access, reconnect the number. |
| **WhatsApp account under review** | Yellow | Wait for Meta's decision; sending may be limited meanwhile. |
| **WhatsApp messaging limit lowered** | Red | Blasts and first messages beyond the new limit are not sent. Improve quality to earn the limit back. |
| **WhatsApp quality rating low** | Yellow | Customers are blocking or reporting the number's messages. See [WhatsApp account tips](/miscellaneous/whatsapp-ultimate-guide). |
| **Template rejected**, **paused**, **disabled by Meta** | Red | Edit and resubmit the template, or create a new one. |
| **Template flagged by Meta**, **Template quality rating low** | Yellow | Customers are reporting the template; it may be paused next. |
| **Template approved**, **category changed**, **messaging limit raised**, **account approved** | Grey | Nothing to do. A category change can change what the template costs to send. |

## When the connection itself has expired

![The disconnected banner with its reconnect link](../../.gitbook/assets/guides/meta-notices-reconnect-banner.jpg){ width="916" }

When Meta no longer accepts the login behind an inbox, because the Page admin changed their password, removed Mampu AI or left the Page, the inbox's **Settings** tab shows **Your inbox is disconnected. You won't receive new messages until you reauthorize it.** with **Click here to reconnect.** Administrators get an email with the same link, titled **Your Facebook page connection has expired** or **Your Instagram connection has expired**.

1. Click **Click here to reconnect.** and sign in to Facebook or Instagram again.
2. Choose the same Page or account.

The banner goes and Mampu AI reads the inbox's state at Meta again straight away.

## How a notice clears

![The Notices from Meta list with an all-clear entry](../../.gitbook/assets/guides/meta-notices-list-all-clear.jpg){ width="912" }

A notice closes on its own when Meta reports the matter as resolved, and an **All clear from Meta** entry says what cleared. Once a day Mampu AI also re-reads every inbox that still carries a red or yellow notice, so a number whose rating recovered or a Page that is back online clears without you doing anything. Nobody is emailed for an all-clear.

## Related

* [Connecting a Facebook inbox](/settings/connecting-a-facebook-inbox)
* [Connecting an Instagram inbox](/settings/connecting-an-instagram-inbox)
* [Connecting a WhatsApp inbox](/settings/connecting-a-whatsapp-inbox)
* [Inbox settings, tab by tab](/settings/inbox-settings-tabs)
* [WhatsApp account tips](/miscellaneous/whatsapp-ultimate-guide)

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Source: https://help.mampuai.com/settings/notices-from-meta