# Your profile and notifications

Most settings in Mampu AI belong to the account and affect everyone. The ones on this page are yours alone: how you appear to teammates and customers, how the dashboard looks to you, and how you are alerted. They live in two places: the menu behind your name at the bottom of the sidebar, and the **Profile Settings** page it opens.

## The menu behind your name

Click your name at the bottom of the sidebar.

![The profile menu](../../.gitbook/assets/guides/profile-menu.jpg)

* **Set your availability**: **Online**, **Busy** or **Offline**. Automatic assignment hands new conversations to online agents, so set **Busy** or **Offline** when you step away.
* **Mark offline automatically**: when on, you are marked offline when you stop using the app or the dashboard, and back online when you return.
* **Keyboard shortcuts**: the full list of shortcuts, also below.
* **Profile settings**: opens the page described next.
* **Change appearance**: **Light**, **Dark** or **System**, which follows your device.
* **Read documentation** opens this help centre, **Changelog** opens the list of recent changes, and **Log out** signs you out on this device.

## Profile Settings

![The Profile Settings page](../../.gitbook/assets/guides/profile-settings-page.jpg)

### Profile

Your **Profile Picture**, **Your full name**, the **Display name** customers and teammates see in conversations, and **Your email address**, which is also your login. Click **Update Profile** to save; after changing your email you sign in again.

### Interface

**Font size** scales the whole dashboard from **Smaller** to **Extra Large**. **Preferred Language** sets the language of your dashboard, or **Use account default** to follow the account.

### Personal message signature

Write a signature that is added at the end of every message you send, from any inbox. You can include an image with the upload button. Click **Save message signature**. In the reply box, the signature icon switches it on or off per message.

### Hotkey to send messages

Choose **Enter (↵)** to send a message with the Enter key, or **Cmd/Ctrl + Enter (⌘ + ↵)** if you prefer Enter to start a new line.

### Password

Enter your **Current password**, a **New password** and **Confirm new password**, then **Change password**. Changing it signs you out on your other devices.

### Security: two-factor authentication

Click **Manage Two-Factor Authentication**, then **Enable Two-Factor Authentication**:

1. **Scan QR Code with Your Authenticator App** (Google Authenticator, Authy or any similar app), or use **Can't scan? Enter code manually** with the **Secret Key**.
2. Enter the 6-digit code from the app and click **Verify & Continue**.
3. **Save Your Backup Codes**: **Download** or **Copy All**, tick the confirmation and finish. Each backup code signs you in once if you lose your phone.

From then on, signing in asks for a code after your password. On this page you can later **Regenerate Backup Codes** (the old ones stop working) or **Disable Two-Factor Authentication**, both of which ask for your password and a verification code or a backup code.

![Two-factor authentication card](../../.gitbook/assets/guides/profile-two-factor.jpg)

### Active Sessions

Every device signed in to your account, with **Last active** and the one marked **Current session**. Click **Revoke** to sign a device out. If you ever see **Active session limit reached** when signing in, revoke the sessions you no longer use.

### Audio Alerts

A sound in the dashboard for new messages and conversations. Under **Alert events for conversations**, tick **My assigned conversations**, **Unassigned conversations** and **Open conversations assigned to others** in any combination; the line beneath tells you what the combination means. Pick an **Alert tone** and click **Play sound** to hear it. Under **Alert conditions**, choose **Send audio alerts only if the browser window is not active** and **Send alerts every 30s until all the assigned conversations are read**.

![Audio alerts](../../.gitbook/assets/guides/profile-audio-alerts.jpg)

### Notification preferences

A grid of events with an **Email** and a **Push notification** box for each:

* A new conversation is created
* A conversation is assigned to you
* You are mentioned in a conversation
* A new message is created in an assigned conversation
* A new message is created in a participating conversation
* A conversation misses first response, next response or resolution SLA
* FAQ suggestions are waiting for your review (weekly)

Push notifications need your browser's permission once: click **Enable push notifications** and accept the prompt. The mobile app delivers the same push notifications on your phone.

![Notification preferences](../../.gitbook/assets/guides/profile-notification-preferences.jpg)

### Access Token

A personal key for API integrations, with **Copy** and **Reset** (click **Reset** twice to confirm). Available on paid plans. For AI coding agents, use the agent keys under **Settings → API & Agents** instead; see [Create and manage your agent access keys](/ai-agents/create-and-manage-your-agent-access-keys).

## The Notifications page

**My Inbox** in the sidebar shows your notifications beside the conversation they belong to. The plain list of the same notifications, grouped by type (**New conversation**, **Conversation Assigned**, **New Message**, **Mention**, **SLA Missed**), is one click away from the bell at the top of the sidebar, with **Mark All Done** to clear them. See [My Inbox](/conversations/my-inbox).

## Keyboard shortcuts

| Shortcut | Action |
| --- | --- |
| Alt + J / Alt + K | Open conversation (previous / next) |
| Alt + E | Resolve Conversation |
| Win/⌘ + Alt + E | Resolve and move to next |
| Alt + M | Toggle snooze dropdown |
| Alt + P / Alt + L | Switch to Private Note / Switch to Reply |
| Win/⌘ + Alt + A | Add Attachment |
| Alt + N | Move to next tab in conversation list |
| Esc | Back to conversation list |
| Alt + C / Alt + V / Alt + R / Alt + S | Go to Conversation Dashboard / Contacts Dashboard / Reports / Settings |
| Alt + O | Toggle Sidebar |
| Up / Down | Navigate dropdown items |
| Cmd/Ctrl + K | Open the search and command bar |

On a Mac, Alt is the Option key.

## Related

* [My Inbox](/conversations/my-inbox)
* [Managing agents and teams](/settings/managing-agents-and-teams)
* [Using the mobile app](/getting-started/using-the-mobile-app)
* [Create and manage your agent access keys](/ai-agents/create-and-manage-your-agent-access-keys)

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Source: https://help.mampuai.com/settings/profile-and-notifications