# Time off: holidays, requests and approvals

**Settings → Time off** is the workspace's shared holiday list. Everyone sees who is away and when. An administrator can add a holiday for anyone, and an agent asks for their own days, which an administrator approves.

## What time off does

![The Time off page with one approved holiday and one request waiting for approval](../../.gitbook/assets/guides/time-off-team-list.jpg){ width="957" }

On every day of an **Approved** holiday:

* **No new leads.** New conversations and Flow Agent handovers skip the person. If everyone who could take a lead is away, it goes to an administrator, so nothing waits unassigned.
* **Calendar blocked.** The person's calendar is busy for the whole day, so bookings go to a teammate or another day.
* **Their chats stay theirs**, unless the holiday says to hand them over (see below).

A request **Waiting for approval** changes nothing yet. The day after a holiday, the person is back in the rotation in their usual place. Days follow the workspace time zone shown on the page.

## Requesting time off

![The Request time off dialog with the hand-over box ticked](../../.gitbook/assets/guides/time-off-request-dialog.jpg){ width="516" }

1. Open **Settings → Time off** (or **Open time off** on your profile page) and click **Request time off**.
2. Pick the **First day** and the **Last day**. Whole days only; a single day is fine.
3. Add a note if you like.
4. Tick **Hand open chats to the team while away** to have your open chats passed to teammates, in turn, on your first day. A chat on a team stays within that team, and the chats do not come back afterwards.
5. Click **Send request**. While it waits you can **Withdraw request**.

An administrator uses **Add time off** instead, picks the **Person**, and the holiday is approved at once.

## Approving or rejecting a request

![Time off requests in My Inbox](../../.gitbook/assets/guides/time-off-notice.jpg){ width="339" }

Every administrator gets each request in **My Inbox**, labelled **Time off request**, and by email. Click it to open **Settings → Time off**, then:

* **Approve** to put the holiday in place.
* **Reject** to turn it down, with an optional reason the agent sees.

The agent is told the decision in **My Inbox** and by email. To take back an approved holiday, an administrator clicks the bin icon on its row; the person is told and takes leads again on those days. Only administrators can remove a holiday once it is approved.

## Bookings already on those days

![The list of bookings that fall on the approved holiday](../../.gitbook/assets/guides/time-off-bookings-dialog.jpg){ width="508" }

When you approve or add a holiday, any booking the person already has on those days is listed. Time off never cancels a booking: use **Open chat** or **Reschedule** where the list shows them, or let the customer know.

## Related

* [Automatic conversation assignment](/settings/automatic-conversation-assignment)
* [Managing agents and teams](/settings/managing-agents-and-teams)
* [Your profile and notifications](/settings/profile-and-notifications)

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Source: https://help.mampuai.com/settings/time-off