How to Change Conversation Starter Message in Facebook Messenger (via Chatku AI)

What is a Conversation Starter Message?

• When someone visits your Facebook Page and presses the Message button, they will see a set of recommended questions or prompts known as Icebreakers or Conversation Starters.

• These are set by default by Meta but can be customized using Chatku AI.

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Step-by-Step Guide to Change Conversation Starter Message

1. Login to Chatku AI

• Access your Chatku AI Dashboard > Your Facebook Bot.

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2. Navigate to Icebreakers Settings

• Open the Settings tab.

• Look for Facebook settings specifically.

• Under Facebook settings, locate Icebreakers.

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3. Edit Icebreakers (Conversation Starters)

• If the Icebreakers section is currently empty, it means no custom conversation starters are set.

• Click Edit to add your own conversation starters.

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4. Add a New Conversation Starter

• In the Icebreaker field, type your desired starter message. Example: “I would like to know more about your products”.

• Link this message to a Flow you’ve created in Chatku AI.

• You can set up multiple Icebreakers if needed.

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5. Save Your Changes

• After setting up your conversation starter(s) and linking them to the relevant flows, click Save.

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6. Testing the Setup

• To test the new conversation starters:

  1. Visit your Facebook Page.

  2. Delete any existing conversation in Messenger (if you’ve messaged the page before).

  3. Press the Message button.

  4. You should see the new Icebreaker Messages appear.

  5. Click one of the Icebreakers — it should trigger the linked flow in Messenger.

Important Notes

• Deleting Old Chats: Always delete old conversations before testing, as Facebook caches the previous flow.

• Meta Policy: Ensure the messages comply with Facebook’s guidelines for business messaging.

• Language Support: You can set different icebreakers for different languages if your page supports multiple languages.