1. AI Search for any question
- Use the search bar at the top right of the documentation page.
- Enter keywords related to your issue or error message.
- Hit Enter or click on the search icon.
2. Explore Documentation
- Browse through relevant articles and guides that appear in the search results.
- For issues with an AI agent, start with the Troubleshooting guide.
3. Follow Step-by-Step Guides
- If you find a relevant guide, follow the step-by-step instructions provided.
- Pay attention to any specific configurations or settings mentioned.
4. Contact Support (if needed)
- If you cannot find a solution or need further assistance, contact our support team directly on WhatsApp at +60 11-3735 5046.
- Provide details about the issue you are facing and steps you have already taken.
Example Message for requesting assistance
Hi, team. My AI agent at https://chat.sapot.ai is not replying to customer messages as expected.
I already verified that the WhatsApp inbox is connected and the agent is active on that inbox.
Can you help me resolve this issue?