An inbox connects a communication channel to your account. Go to Settings → Inboxes and click Add Inbox, then pick a channel:
- Website — a live-chat widget for your site.
- WhatsApp — via QR scan or the official WhatsApp Cloud API (guide).
- Facebook and Instagram — connect your page and account.
- Telegram, Line, TikTok — bring your messaging apps into the same inbox.
- SMS — through Twilio or Bandwidth.
- Email — connect any mailbox with Other Providers: forward incoming mail to the address generated for the inbox, and add your IMAP and SMTP credentials in the inbox settings for full two-way email.
- API — a custom channel driven by your own systems.
Watch the walkthrough
Each inbox has its own settings for agents, business hours, and automation.
For an inbox you only send from, such as a Blasting number, see Send-only inboxes.
