Wherever Mampu AI asks you to build a condition, the same three-part row appears: a field, an operator and a value. The field is what you look at (a contact’s phone, a conversation’s status, a label). The operator is the test. The value is what you compare against. “Status Equal to Open” and “Phone Starts with +60” are both conditions.
You build conditions in five places:
- Conversations → Filter, and the saved Folders made from a filter.
- Contacts → Filter, and the saved Segments made from a filter.
- Settings → Automation, in the conditions of a rule.
- The Audience step of a blasting, when you choose Filter contacts.
- Settings → Message Sequences, in the conditions on a step.
Each operator in the list shows a one-line meaning under its name, so you can check what a choice does while you pick it. This page collects them all, with examples.
Text fields
Names, email addresses, phone numbers, message text and text attributes offer these operators.
| Operator | Meaning | Example |
|---|---|---|
| Equal to | Matches only this exact value | Email Equal to [email protected] |
| Not equal to | Matches anything except this value | Name Not equal to Test |
| Contains | Matches if the text appears anywhere in the field | Message Contains invoice |
| Does not contain | Matches if the text appears nowhere in the field | Name Does not contain test |
| Starts with | Matches if the field begins with this text | Phone Starts with +60 |
Pick-one fields
Status, inbox, assignee, team, priority, country and list attributes have a fixed set of values, so the operators are simpler.
| Operator | Meaning | Example |
|---|---|---|
| Equal to | Matches only this exact value | Status Equal to Open |
| Not equal to | Matches anything except this value | Inbox Not equal to Sales |
| Is present | Matches when the field has any value | Assignee Is present (someone owns the chat) |
| Is not present | Matches when the field is empty | Assignee Is not present (nobody owns it yet) |
Labels
A record can carry several labels at once, so label conditions test membership rather than equality.
| Operator | Meaning | Example |
|---|---|---|
| Has any of | Matches if at least one selected label is on the record | Labels Has any of VIP, Reseller |
| Has none of | Matches only if none of the selected labels are on the record | Labels Has none of Spam |
| Is present | Matches when the record has at least one label | — |
| Is not present | Matches when the record has no labels at all | — |
Numbers
Number attributes add two comparisons to the pick-one set.
| Operator | Meaning | Example |
|---|---|---|
| Is greater than | Matches numbers above this value | Order total Is greater than 500 |
| Is less than | Matches numbers below this value | Seats Is less than 3 |
Dates
Created at, Last activity and date attributes use the same two comparisons, read as time.
| Operator | Meaning | Example |
|---|---|---|
| Is greater than | Matches dates after the one you pick | Created at Is greater than 1 Sep |
| Is less than | Matches dates before the one you pick | Last activity Is less than 1 Sep |
| Is x days before | Matches dates more than this many days ago | Last activity Is x days before 7 (quiet for over a week) |
| Is present / Is not present | The date is set, or empty | Birthday Is present |
Message sequence conditions add a few date operators of their own, because the check happens when a message is due to go out, not when you write the condition:
| Operator | Meaning |
|---|---|
| Is in the future | Matches dates after today, checked when the message is due |
| Is in the past | Matches dates before today, checked when the message is due |
| Is before / Is after | For the current date: matches when today is before, or after, the date you pick |
Automation events that watch for a change
Rules that run on Attribute changed use operators that describe the change itself rather than a stored value.
| Operator | Meaning |
|---|---|
| Label added | Fires when this label is added to the conversation |
| Label removed | Fires when this label is removed from the conversation |
| Changed to | Fires when the field changes to this value |
Blasting audience
When you choose Filter contacts as the audience, you can also filter by what people were already sent.
| Operator | Meaning |
|---|---|
| has received any of | Contacts who were sent at least one of the selected blastings, WhatsApp templates or message sequences |
| has not received any of | Contacts who were sent none of the selected items |
Combining conditions with AND and OR
Each condition row ends with a connector to the next row.
- AND means every condition must match.
- OR means any one condition is enough.
“Status Equal to Open AND Labels Has any of VIP” finds open VIP chats. “Labels Has any of VIP OR Priority Equal to Urgent” finds chats that are either VIP or urgent, or both.
Worked examples
- Customers who went quiet. In Contacts → Filter: Last activity Is x days before 7, AND Labels Has any of Hot lead. Save it as a segment and use it as a blasting audience.
- Unowned chats waiting right now. In Conversations → Filter: Status Equal to Open, AND Assignee Is not present. Save it as a folder for the team lead.
- Route billing questions. In Settings → Automation, on Message created: Message Contains
invoice→ assign the Billing team.