Customers sometimes delete a message after sending it, for example an address, a time or a price question. Mampu AI keeps what they sent so your team does not lose the detail, and marks it clearly so everyone knows the customer removed it. The customer is not told anything.
What your team sees
The message stays in the chat where it was, shown faded, with Deleted by customer and the time they deleted it beside the send time. Photos, files and voice notes the customer sent stay viewable with the same mark. The mobile app shows the same mark once the app is updated.
Good to know
These points apply to every workspace; there is nothing to switch on.
- It works on WhatsApp numbers connected to the official WhatsApp API (including numbers that also use the WhatsApp Business app), on numbers connected through the WhatsApp Business app, and on Instagram.
- Your AI agent, lead ratings, AI fields and reply suggestions do not read a deleted message at all, so the bot never answers or repeats something the customer took back.
- A message your own team deletes still shows This message was deleted, as before.
- Messages deleted before this feature was added cannot be recovered and still show This message was deleted.
- A message deleted before it fully reached us also shows This message was deleted, because there is nothing to keep.