Connecting a Facebook inbox

Connect your Facebook Page so Messenger conversations and post comments arrive in Mampu AI.

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Connect your Facebook Page to Mampu AI and Messenger conversations arrive in one inbox, where you or your AI agent can reply. Once connected, comments on your Page’s posts can also trigger automatic replies — see Facebook Comment Replies.

Before you start

  • You must be an admin of the Facebook Page you want to connect.
  • Be signed in to Facebook in your browser with the account that manages the Page.

1. Add a Facebook inbox

In Mampu AI, go to Settings → Inboxes → Add Inbox and choose Facebook.

Add Inbox channel list with Facebook highlighted

2. Continue with Facebook

Click Continue with Facebook and sign in with the Facebook account that manages your Page. Signing in only gives Mampu AI access to your Page’s messages — your personal messages can never be accessed.

Create Inbox step with the Continue with Facebook button

If you’ve connected before, Facebook may ask you to continue as your account — click Continue.

Facebook Continue as dialog

3. Choose which Pages to share

Facebook asks which Pages to give access to. Pick Opt in to all current and future Pages, or choose Opt in to current Pages only and select the Page yourself. Click Continue.

Facebook screen for choosing which Pages to share

4. Review and approve access

Facebook shows the list of permissions being requested, including managing your Page’s Messenger conversations and comments. Review the list, then click Save.

Facebook review access request permission list

5. Choose the Page to connect

Back in Mampu AI, pick the Facebook Page you want to connect from the Choose Page dropdown. You can also give the inbox a custom name. Click Create Inbox.

Inbox Details step with Choose Page dropdown

6. Add agents

Pick the team members who should handle this inbox, then click Add agents. Only the agents you add here can see and reply to its conversations — as an administrator, add yourself too if you want access.

Add agents step of the inbox setup

You’re done

Your Facebook inbox is ready — scan the QR code shown to quickly test your Messenger inbox from your phone, or click Take me there to go straight to the inbox. Messenger conversations now arrive in Mampu AI, and your AI agent can reply.

Your Inbox is ready confirmation with QR code

Next steps