Connect your Facebook Page to Mampu AI and Messenger conversations arrive in one inbox, where you or your AI agent can reply. Once connected, comments on your Page’s posts can also trigger automatic replies — see Facebook Comment Replies.
Watch the walkthrough
Before you start
- You must be an admin of the Facebook Page you want to connect.
- Be signed in to Facebook in your browser with the account that manages the Page.
1. Click Settings
Log in to Mampu AI. In the left menu, click Settings. You’ll find it at the bottom, below Referral.
2. Open Inboxes
A second menu opens next to the left menu, with your settings in groups. Under Inboxes & Routing, click Inboxes. This is where you connect and manage all your channels.
3. Click Add Inbox
The Inboxes page shows the channels you have already connected. If this is your first one, the list is empty. Click the blue Add Inbox button at the top right.
4. Choose Facebook
A four-step setup opens: Choose Channel, Create Inbox, Add Agents and Voilà! On Choose Channel, click the Facebook card.
Connecting Instagram or TikTok instead? Choose that card and follow Connecting an Instagram inbox or Connecting a TikTok inbox.
5. Continue with Facebook
Click the blue Continue with Facebook button. A Facebook window pops up and asks you to log in. Use the Facebook account that manages your Page; it must be an admin of the Page. Mampu AI only gets access to your Page’s messages. Your personal messages are never accessed.
6. Confirm your account
Facebook shows the account you’re logged in with. Check that it’s the account that manages your Page, then click Continue. If it’s the wrong account, click Log in to another account in the same window. If you’ve connected before, Facebook may instead ask whether to keep your previous settings; click Continue there too.
7. Share all your Pages
Facebook asks which Pages Mampu AI may use. Keep the first option, all current and future Pages, selected. This also covers any Page you create later. Click Continue. If Facebook also asks which businesses to share, keep the first option there too, all current and future businesses, and click Continue.
8. Review and save
Facebook shows a summary of what Mampu AI will be able to do, such as managing your Page’s Messenger conversations and comments. Scroll down to read the full list if you like, then click Save. Facebook confirms that your account is now linked. Click Got it to close the window; you’re back in Mampu AI, ready to choose your Page.
9. Choose the Page to connect
Back in Mampu AI, pick the Facebook Page you want to connect from the Choose Page dropdown. You can also give the inbox a custom name. Click Create Inbox.
10. Add agents
Pick the team members who should handle this inbox, then click Add agents. Only the agents you add here can see and reply to its conversations — as an administrator, add yourself too if you want access.
You’re done
Your Facebook inbox is ready — scan the QR code shown to quickly test your Messenger inbox from your phone, or click Take me there to go straight to the inbox. Messenger conversations now arrive in Mampu AI, and your AI agent can reply.
Your past Messenger conversations come along
The first time a Page is connected, Mampu AI brings in its recent Messenger conversations: the threads active in the last three months, up to 1,000 of them, with the last 20 messages of each. The finish screen says We’re bringing your Page’s recent Messenger conversations into this inbox. They appear as resolved chats within a few minutes.
- They arrive as Resolved conversations under each customer’s contact, at their original times, and each starts with an Imported from Facebook line.
- Nothing goes out: no notifications, automation rules or AI agent replies run on an imported conversation.
- When one of those customers writes again, the new message lands in the same contact’s history.
- If Meta refuses the import, the screen says We couldn’t bring in this Page’s past conversations. New messages still arrive here as usual.
Reconnecting an inbox later does not import again.
Labels stay in step with Meta Business Suite
A label you put on a Messenger contact here also appears on that person in the Meta Business Suite inbox, and a label your team sets there appears on the contact here, and on their open conversations in this inbox, as soon as Meta reports the change.
- Only labels on the contact sync. A label added to a conversation alone stays in Mampu AI.
- Labels Meta’s ad tools add on their own, such as the ad ID label, Intake or Lead Complete, stay in Meta Business Suite. They are not copied here, and a label you name the same here is not sent there.
- The label is created on the Page the first time a contact there receives it.
- Deleting a synced label asks you to confirm: This label also exists in Meta Business Suite for the Page. Deleting it here removes it there too.
- Renaming one shows the same note, and the button reads Rename here and in Meta Business Suite.
- Instagram inboxes do not sync labels; Meta offers this for Messenger only.
Accepting Meta’s Page Contact Terms
Meta lets labels sync only after a Page admin has accepted its Page Contact Terms once. Until then the inbox shows the yellow notice Label sync needs Meta’s Page Contact Terms, labels set here stay here and labels set in Meta Business Suite stay there.
- Open Meta Business Suite and go to Inbox.
- Choose Labels and create your first label there. Meta shows the terms at that moment; accept them.
- Syncing picks up with the next label change. The notice clears as soon as Meta accepts a label call from Mampu AI again, at the latest on the next daily check.
Switching the sync off for a Page
If you would rather keep the two sets of labels apart, switch the sync off for that Page:
- Open Settings → Inboxes, choose the Facebook inbox and stay on the Settings tab.
- Turn off Sync labels with Meta Business Suite and click Update.
Labels set here stay here and labels set in Meta Business Suite stay there. The Label sync needs Meta’s Page Contact Terms notice leaves the inbox, and the Notices from Meta list records All clear from Meta with the reason Label sync switched off in the inbox settings. The delete and rename notes on a label stop naming that Page. The switch is on for every Facebook inbox unless you turn it off; turning it back on reads the Page’s labels again.
When another app is handling a chat
A Facebook Page can have more than one app answering its messages, such as an older chatbot or Meta’s own automated replies. Facebook lets only one app handle a chat at a time.
- Messages a customer sends while another app is handling the chat still arrive in this inbox.
- When you or your AI agent reply, Mampu AI asks Facebook to hand the chat over, then sends the reply. You don’t need to do anything.
- If Facebook won’t hand the chat over, the reply shows as failed with Not sent because another app is handling this chat on Facebook., followed by how to fix it.
To stop this from happening, make Mampu AI the Page’s default app for messages:
- Open your Facebook Page’s settings and go to Advanced messaging.
- Set the app you approved in step 8 as the default app for messages.
- Back in Mampu AI, send the failed reply again.
Step-by-step, with screenshots: Conversation routing for Facebook.
If the connection expires
If Meta stops accepting the login behind the inbox, a Your inbox is disconnected banner with Click here to reconnect. appears on the inbox’s Settings tab and the administrators are emailed. Red and yellow notices about the Page show on the same tab. See Notices from Meta about your inbox.
Next steps
- Set up Facebook Comment Replies so comments on your posts get answered automatically.
- Connect a Flow Agent to this inbox so it replies for you.