Quick Reply/Shortcut Reply

This video will guide you on how to create shortcut reply and use it in live chat.

Steps:

1. Open your bot.

2. From left panel, find Tools.

3. Go to Shortcuts.

4. Press + New Shortcut.

5. Write shortcut name and its message carry.

6. Save it.

You can also import a csv sheet (Excel file) if got.

How to use it:

1. Put a backslash "/" in reply column.

2. You'll be able to see any shortcut you've created.

3. Click on it and you'll see the message.

4. Send it.