# Keywords

{% embed url="<https://youtu.be/aBQKd_6wOLw>" %}
Setting AI to handle all chats by default
{% endembed %}

## Default Mode (Handle All Chats)

{% hint style="info" %}
In this mode, the AI chatbot will respond to every user message. No special configuration is required. Simply ensure that the chatbot is integrated into your chat platform.
{% endhint %}

### Step to open the default mode:

1. Open your bot
2. Go to automation
3. Look for Keywords session
4. Open the active button
5. Choose the sub flow (eg: Demo)

***

{% hint style="info" %}
You may also configure it to respond only when a specific keyword is used. This can help in scenarios where you want to limit the chatbot’s interactions to specific contexts or conversations.
{% endhint %}

## Keyword Trigger Mode

{% embed url="<https://youtu.be/Cb7FmvgiKBA?si=05vpu0G-emzNY2Ej>" %}
Setting AI to be triggered by Keyword
{% endembed %}

1. click "+ New Keyword"
2. Set up the name
3. Write the keyword you want to trigger (e.g: help, bot, ...)
4. Choose the sub flow
5. Save

{% hint style="info" %}
**Tips for Choosing a Keyword**

* **Relevance**: Choose a keyword that is relevant to the assistance the chatbot provides.
* **Simplicity**: Use a simple word or phrase that users are likely to remember.
* **Uniqueness**: Ensure the keyword is unique enough to avoid accidental triggers.
  {% endhint %}