How to Get the Best Results from Your AI Chatbot

To ensure your AI chatbot provides the most accurate and helpful responses, follow these guidelines:

1. Embed Headings in Answers

Embedding the heading (question) within the text (answer) helps the AI understand the context better and provides more relevant responses.

Example:

• Heading: What is your price?

• Text: What is your price?, SME AI Pro Package USD 99 / Month. SME AI Premium Package USD 249 / Month.

By repeating the question within the answer, the AI can better match user queries with the correct information.

Alternative tools

Also, Excel provided a function so that you not need to insert the question one by one into the answer. Follow below guide:

1. Open excel file

2. File -> Option -> Custom ribbon

3. Tick "Developer" on the right panel

4. Press "OK" button

5. Developer tab -> Visual Basic (Alt + F11)

6. Insert -> Module

7. Paste the code prepared

8. Replace the Sheet Name

9. Close it

10. Macros (Alt + F8)

11. Choose the module you created

12. Run

13. Heading will be add into text field.

Visual Basic's code:

Sub MoveHeadingToText()
Dim ws As Worksheet
Dim lastRow As Long
Dim i As Long
Dim heading As String
Dim text As String

' Set the worksheet
Set ws = ThisWorkbook.Sheets("Sheet1") ' Change "Sheet1" to the name of your sheet

' Find the last row with data in column B (Heading)
lastRow = ws.Cells(ws.Rows.Count, "B").End(xlUp).Row

' Loop through each row and update the Text column
For i = 2 To lastRow ' Assuming the data starts from row 2
    heading = ws.Cells(i, 2).Value
    text = ws.Cells(i, 3).Value

    ' Trim any leading/trailing spaces or line breaks from the Heading
    heading = Trim(Replace(Replace(Replace(heading, vbCrLf, " "), vbLf, " "), vbCr, " "))

    ' Prepend the Heading to the Text with a comma and a space
    ws.Cells(i, 3).Value = heading & ", " & text
Next i

End Sub

2. Use Clear and Concise Language

Keep your language simple and direct. Avoid jargon or overly complex sentences.

• Less Effective: "We provide a plethora of options for your perusal."

• More Effective: "We offer many options for you to choose from."

3. Structure Your Information

Organize your content with headings, bullet points, and numbered lists to make it easier for the AI to parse.

• Unstructured: "Our services include web development, mobile app development, and digital marketing."

• Structured:

  • Services:

    • Web development

    • Mobile app development

    • Digital marketing

4. Provide Comprehensive Answers

Ensure your answers are thorough and cover all aspects of the question.

• Incomplete: "Our office hours are 9 AM to 5 PM."

• Complete: "Our office hours are 9 AM to 5 PM, Monday to Friday. We are closed on weekends and public holidays."

5. Use Relevant Keywords

Incorporate relevant keywords naturally within the text to help the AI match questions to answers more effectively.

• Without Keywords: "Our support team is available 24/7."

• With Keywords: "Our customer support team is available 24/7 to assist with any queries or issues you may have."