# 1. Choosing Channel

{% embed url="<https://youtu.be/dfAup0TlG-A>" %}

### **Omni Channel**

* You can use this single bot to handle **multiple channels**. Such as **Website**, **Facebook**, **Instagram**, **Telegram** and **WhatsApp Cloud**
* WhatsApp Cloud is **different** with our personal or business WhatsApp account

### **WhatsApp Custom Api**

* You need to **scan the QR code** from our platform to connect your WhatsApp with your bot

### More Details:

{% content-ref url="../../platform/connect-to-social-media-channels/normal-whatsapp-vs-whatsapp-cloud/normal-whatsapp-whatsapp-business-personal-app" %}
[normal-whatsapp-whatsapp-business-personal-app](https://help.mampuai.com/mampu-ai/platform/connect-to-social-media-channels/normal-whatsapp-vs-whatsapp-cloud/normal-whatsapp-whatsapp-business-personal-app)
{% endcontent-ref %}