Under Settings → Account Settings you manage the basics of your workspace:
- Account name and site language.
- Incoming email domain and support email.
- Your Account ID, needed for API integrations.
Watch the walkthrough
Click Update settings to save your changes.
Choosing the dashboard language
The dashboard is available in English, Chinese and Bahasa Melayu (ms), among other languages. You can set a language for the whole account, and each team member can pick their own.
For the whole account
- Open Settings → Account Settings.
- Under Site language, choose a language — for example Bahasa Melayu (ms).
- Click Update settings.
Team members who haven’t picked a personal language follow the account’s Site language. The customer chat widget and the emails the system sends follow the account’s language too.
Just for you
- Open Profile Settings.
- Under Preferred Language, choose the language you want. It applies straight away and changes only your own screens.
To follow the account’s language again, choose Use account default under Preferred Language.