# Tagging and Labelling

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## Creating Tags/Label

1. **Navigate to the Bot Settings**: Go to the Omni-Channel bot or any other bot in your workspace.
2. **Access the Tag/Label Panel**: On the left-hand side, you will see a menu where you can find the "Tags" and "Labels" panels.
3. **Create a New Tag/Label**:
   * Go to the upper-right corner of the tag/label panel.
   * Click on **"New Tag"** or **"New Label"**.
   * You can assign a name and select a color to distinguish the tag or label visually.

## Add Tags/Label

1. To add a tag or label to a user, go to Live Chat interface.
2. Select the user, then in the the **right-hand side** panel, choose the appropriate **Tag** or **Label** and add it to them.

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## **Difference Between Tags and Labels**

* **Tags** are specific to individual bots and can't be used across multiple bots.
* **Labels** are useful when you have **multiple bots** (e.g., WhatsApp bot, Facebook bot). You can filter users across different bots using labels.
* For example, if you have several bots in your workspace and want to find all users under a particular label (e.g., "Label 1"), you can easily filter them across all bots using labels.
* **Tags**, on the other hand, only work within each bot individually and are not usable for cross-bot filtering.
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