Triggers

Triggers can help you automate certain processes in the chatbot. For example, when a user has opted-in for email you might want to sync this data with a CRM or Google Sheet.

To get to the trigger section you need to go to the left-hand menu and select Automation then choose Triggers. From here you will be able to create a new trigger by pressing the blue button on the top right named + New trigger.

Example Used of Triggers

Let’s take an example of a trigger when someone is no response for 3 days and you want do follow up with the customer.

Press the blue button + New trigger then select the trigger: Date/Time based trigger

From here a new pop-up window will open where you can set up the details of your trigger.

You will be able to enable or disable the trigger, and can set up the time you want trigger, like after 3 days of user last interaction with chatbot.

You also can set up a condition if you need the bot user to match a certain filter before the trigger is activated.

Once done press the bottom right button named Save and you are now halfway done setting up your trigger.

Selecting your Sub Flow

Then you can select the subflow you want to trigger.