Setting Keywords to Trigger the AI Chatbot

Demonstrate how to set keyword to trigger or just make it default to handle the chat. Offer suggestion to set keyword.

By default, the AI chatbot can handle all chat interactions. However, you may also configure it to respond only when a specific keyword is used. This can help in scenarios where you want to limit the chatbot’s interactions to specific contexts or conversations.

Default Mode (Handle All Chats)

In this mode, the AI chatbot will respond to every user message. No special configuration is required. Simply ensure that the chatbot is integrated into your chat platform.

Step to open the default mode:

1. Open your bot

2. Go to automation

3. Look for Keywords session

4. Open the active button

5. Choose the sub flow (eg: Basic FAQ AI/ SME AI)

Keyword Trigger Mode

1. click "+ New Keword"

2. Set up the name

3. Write the keyword you want to trigger (eg: help, bot, ...)

4. Choose the sub flow

5. Save

Tips for Choosing a Keyword

• Relevance: Choose a keyword that is relevant to the assistance the chatbot provides.

• Simplicity: Use a simple word or phrase that users are likely to remember.

• Uniqueness: Ensure the keyword is unique enough to avoid accidental triggers.

Letting AI to handle all chats